We are committed to ensuring your orders are delivered promptly and securely. Please review our shipping and delivery policy to understand the process and timelines for your purchases.
Shipping Rates
- Domestic Shipping:
- Free Shipping within India for orders of Rs. 499/- and above.
- International Shipping:
- We ship to select countries worldwide.
- Shipping costs and delivery times vary based on the destination. Additional customs fees or taxes may apply and are the responsibility of the customer.
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Processing times may vary during peak seasons or for customized/personalized items.
Delivery Times
- Standard Shipping: 3-4 business days
- International Shipping: 10-15 business days
- Please note that delivery times are estimates and may vary due to factors such as weather, carrier delays, or customs clearance for international orders.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Failed Deliveries and Address Issues
- Ensure the shipping address is accurate and complete to avoid delays or delivery failures.
- If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.
Damaged or Lost Packages
- If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery for assistance. Include your order number and photos of the damaged item if applicable.
Contact Us
If you have any questions or concerns about our return and cancellation policy, please reach out to us at info@terabhai.com. We are here to assist you.