We strive to ensure a satisfying experience for all our customers. If you are not completely satisfied with your purchase, our return and cancellation policy outlines the steps to resolve any issues.
Return Policy
- Eligibility for Returns:
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused, in their original condition, and include all original packaging and tags.
- Non-Returnable Items:
- Digital products, downloads, or subscriptions.
- Personalized or customized items.
- Items marked as “Final Sale.”
- Return Process:
- Contact our support team at info@terabhai.com to initiate a return.
- Once your return is approved, you will receive instructions on how to ship the item back to us.
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- Refunds:
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Cancellation Policy
- Order Cancellations:
- Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
- To cancel an order, contact our support team at info@terabhai.com with your order details.
- Subscription Cancellations (if applicable):
- Subscriptions can be canceled anytime before the next billing cycle. Access to subscription services will remain active until the end of the current billing period.
- Refunds for Canceled Orders:
- For eligible cancellations, a full refund will be processed within 7-10 business days to the original payment method.
Contact Us
If you have any questions or concerns about our return and cancellation policy, please reach out to us at info@terabhai.com. We are here to assist you.